TURCKLOPA
Warranty Policy
Last Updated: March 10, 2026
This Warranty Policy explains the limited warranty coverage provided for eligible kitchen appliance products purchased directly from turcklopa.com.
TurckLopa sells household kitchen appliances, including products such as coffee machines, juicers, ice makers, air fryers, and similar kitchen-use appliances. This warranty applies only to eligible products purchased directly from our website.
Warranty Coverage Period
TurckLopa provides a one-year limited warranty for eligible products.
The warranty period begins on the date the order is delivered, based on the delivery record provided by the shipping carrier.
Warranty requests submitted after the one-year warranty period may not be accepted unless required by applicable law or approved by us in writing.
What This Warranty Covers
This limited warranty covers product defects that occur under normal household use during the warranty period.
Covered issues may include:
Manufacturing defects
Electrical or mechanical defects not caused by misuse
Product failure under normal household use
Functional issues caused by defective parts or workmanship
Confirmed performance issues that prevent the product from operating as intended
If a covered issue is confirmed, TurckLopa may provide one of the following solutions depending on the situation:
Repair guidance
Replacement parts when available
A replacement product
A refund or partial refund when replacement is not available
Another reasonable solution based on the product issue
The solution offered will depend on the product condition, warranty eligibility, available inventory, inspection results, and the nature of the confirmed issue.
What This Warranty Does Not Cover
This limited warranty does not cover damage or problems caused by:
Misuse or improper operation
Failure to follow the product instructions
Improper cleaning or poor maintenance
Commercial, rental, or industrial use
Use outside normal household kitchen purposes
Accidents, drops, impacts, or external damage
Water damage caused by improper handling unless the product is designed for that use
Overfilling, overheating, blockage, or incorrect assembly
Use of incompatible accessories, parts, plugs, adapters, or power supply
Unauthorized repair, modification, disassembly, or alteration
Normal wear and tear
Cosmetic damage that does not affect product function
Damage caused by improper storage
Damage caused by power surges, unstable voltage, or electrical issues
Loss of accessories, manuals, packaging, or removable parts
Problems caused by food residue, mineral buildup, oil buildup, scale, mold, clogging, or lack of regular cleaning
This warranty does not cover products purchased from third-party websites, marketplaces, unauthorized sellers, resale platforms, or any seller other than turcklopa.com.
Household Use Only
Our products are intended for normal household kitchen use unless clearly stated otherwise on the product page.
The one-year limited warranty does not apply to commercial, business, restaurant, catering, rental, institutional, or industrial use unless the product page specifically states that such use is supported.
Warranty Request Process
To submit a warranty request, please contact us at:
Please include:
Your order number
The email address used to place the order
A clear description of the issue
Photos or videos showing the problem
Photos of the product label or product details, if available
A short explanation of how and when the issue occurred
Customer support messages are usually answered within 24 hours during working hours.
We may ask for additional photos, videos, troubleshooting details, or product information before approving a warranty solution.
Inspection and Review
Warranty requests are reviewed based on the information provided by the customer, product condition, order records, delivery records, and the nature of the reported issue.
In some cases, we may require the product to be returned for inspection before a replacement, repair solution, or refund is approved.
If the issue is confirmed to be covered by this warranty, we will provide the appropriate warranty solution.
If the issue is caused by misuse, improper cleaning, unauthorized repair, customer-caused damage, or a condition excluded from this policy, the warranty claim may be refused.
Warranty Shipping
For approved warranty claims, TurckLopa will provide the necessary instructions.
If a return or replacement shipment is required for an approved warranty claim, we will explain the shipping process clearly before the customer sends anything back.
Customers should not send any product back before receiving approval and instructions from customer support.
Replacement Products and Parts
Replacement products or parts may be new, equivalent, or functionally comparable, depending on availability.
A replacement does not restart the original one-year warranty period. The warranty remains based on the original delivery date unless otherwise required by applicable law.
Limitations
This warranty is limited to the original customer who purchased the product directly from turcklopa.com.
This warranty does not guarantee uninterrupted product use, lifetime performance, or coverage for every type of damage.
Nothing in this Warranty Policy is intended to limit any customer rights that cannot be limited under applicable consumer protection laws.
Contact Us
For warranty questions or warranty support, please contact us:
Website: turcklopa.com
Email: support@turcklopa.com
Phone: +1 437 728 2168
Address: 5632 W Adams Blvd, Ste 208, Los Angeles, CA 90016, United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
Closed: Saturdays, Sundays, and holidays
Customer support messages are usually answered within 24 hours during working hours.